Terms, Conditions & Privacy

Personalisation Boutique is a trading name of Personalisation Boutique Limited registered in Wales No. 12941992 (who we refer to as "we", "us" and "our" below)

Website Content

Personalisation Boutique uses reasonable efforts to include accurate and up-to-date information on the website. To the extent permitted by law, Personalisation Boutique makes no warranties or representations as to its accuracy. To the extent permitted by law, Personalisation Boutique excludes all liability to third parties arising directly or indirectly from their use of or reliance on information or materials contained in this website.

Pictures, illustrations or descriptions or any other information submitted or contained in this website or other advertising matter are for general information and guidance. There may be minor variations between the goods as shown or described on our website and those dispatched to you without affecting their function, quality or price.

External Sites

The website may contain references or links to other websites on the internet which are owned and operated by third parties. Those references or links are not an endorsement of those third parties or their products or services.

Personalisation Boutique reserves the right to revise this website at any time.

Privacy Policy

We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on the Personalisation Boutique website at www.personalisationboutique.co.uk, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement, please email: help@personalisationboutique.co.uk or telephone 02921 730744.

How do we collect personal information from you?

Personalisation Boutique collects personal information via the following means

  • via our website contact form
  • when you send us an emai
  • when you call us on the telephone
  • when you place an order

What type of information is collected from you?

  • The personal information we collect might include:
  • Your name and contact information (including email address and phone number) which you provide to us when you submit our contact form, telephone us, send us an email, or communicate in any other way
  • Other information relevant to client enquiries / purchases
  • Invoicing information (including name and invoice address) which you provide to us when placing an online order
  • Delivery information (including name, delivery address and telephone number) which you provide to us when placing an online order.

Website usage data - we may monitor your use of this website through the use of cookies

For example, we may monitor how many times you visit, which pages you go to, traffic and location data, IP address, operating system and browser type. This information helps us to build a profile of our users. Most of this data is aggregated or statistical, which means that we cannot identify you individually.

Only the IP address could be used to identify you individually (indirectly through your ISP and only by the relevant authorities). Your IP address is only stored in log files that are deleted after 30 days. Please see further the section on ‘Use of cookies’ below.

Marketing by us

We would like to contact you by post and/or email to let you know of our new collections and any offers we may be running. This will usually be the form of our latest catalogue or a newsletter.

If at any time you no longer wish to receive personalisation boutique limited catalogues and/or emails please email help@personalisationboutique.co.uk, call us on 02921 730744 or write to us at the address below.

Marketing by other companies

We may share your details with other carefully chosen partners and charities who we feel may be of interest to you.

If you do not wish us to share this information please tick the appropriate box when ordering or to update this preference at any time call us on 02921 730744, write to us at the address below or email help@personalisationboutique.co.uk to amend your preferences.

Other people who might use your information

To process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order despatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message to update you on the delivery date or time of your order.

We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it.

We may on occasion notify you by email about changes to our terms and conditions, privacy policy or other significant changes to our website or our service.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and post code details to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below.

Your Rights

You have the right to ask us what personal data we hold about you.

If at any time you wish to exercise this right, you can write to us at our address below or email us at help@personalisationboutique.co.uk . To protect your privacy and security we may need to verify your identity before sharing this information.

You have the right to ask us to update or amend any out of date or incorrect data.

If at any time you wish to amend your data you can contact us by telephone on 02921 730744, write to us at our address below or email us at help@personalisationboutique.co.uk . To protect your privacy and security we may need to verify your identity before making amendments. If you wish to change your mailing preferences you can also visit the account section on the website (if registered) to amend your preferences.

You have the right to ask us to delete the data we hold about you.

If at any time you wish to exercise this right, you can update your account online at anytime or you can contact us by telephone on 02921 730744 or write to us at the address below or email us at help@personalisationboutique.co.uk to amend your preferences. To protect your privacy and security we may need to verify your identity before deleting your data.

Use of Cookies

At Personalisation Boutique we use cookies to create an enjoyable and easy online shopping experience for you. By using this website, you are agreeing that we can store cookies on your device. Cookies are small text files we put in your browser to track usage of our website, but they don’t tell us who you are and are harmless.

There are two distinct types of cookies - the ones we use on www.personalisationboutique.co.uk (called first party cookies) and the ones companies we work with use (we call these third-party cookies).

To order products on this website you need to have first party cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes.

These cookies keep track of your movement from one page to another so that you do not get asked for the same information twice. Our shopping basket uses these cookies to remember your selections so that when you proceed to the checkout we know what you have in your shopping basket. These cookies are also to manage your login details and to make sure your logged in areas are secure.

Like many websites, this site uses Google Analytics to track user interaction (third party cookies). We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.

Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer. Turning cookies off may result in a loss of functionality when using our website.

Where can I find out more?

Further information about controlling or deleting cookies can be found at www.aboutcookies.org.

If you have any queries concerning your personal information or any questions on our use of information, please email: help@personalisationboutique.co.uk or call us on 02921 730744.

Data Retention

Personalisation Boutique will retain personal data we process on behalf of our customers for as long as needed to provide our services. We will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Personal data on paper is shredded and destroyed soon at goods are dispatched.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2021, but we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to help@personalisationboutique.co.uk or by writing to:

Personalisation Boutique
Unit 7,
Leeway Court
Leeway Industrial Estate
NP19 4SJ